Payments & Advertising Terms

These Payments & Advertising Terms form part of the Website Terms & Conditions and apply to any paid advertising or platform service offered by HMR PROPERTY SOLUTIONS (PTY) LTD trading as Rent Direct Hub.

Paid advertising is charged in South African Rand and is displayed inclusive of any applicable amounts before you confirm an order. Card payments are processed by Paystack, an independent third-party payment processor. Rent Direct Hub never receives or stores your full card number or card security code.

Unless a specific service page states otherwise in writing, every amount paid to Rent Direct Hub is a fee for advertising exposure or platform functionality. Examples of paid services that may be offered include:

• Property adverts for landlords, charged per advert per month. Rent Direct Hub does not offer a free or basic listing tier.
• Additional exposure such as homepage or top-of-search positioning.
• Service-provider directory listings and promotion.
• Optional landlord tools, documents or reporting features.

Paying for advertising does not create an agency, mandate, brokerage or management relationship, and it does not guarantee that a property will be let or that a service provider will be engaged.

Rent Direct Hub does not receive, hold, safeguard, administer or transfer monthly rent, rental deposits, key deposits, utility payments or any other money owed between a landlord and a tenant, merely because those users found each other or communicate through the platform.

• Rent Direct Hub is not a bank, deposit-taking institution, escrow agent, trust-account holder, estate agency or rental-deposit custodian.
• All rental money must be paid directly between the tenant and the landlord (or the landlord's own appointed agent) on terms agreed in their lease.
• Interest-bearing deposit obligations under the Rental Housing Act, 50 of 1999 remain the landlord's responsibility.
• Rent Direct Hub cannot recover, refund, reverse or guarantee any money paid between users, and is not a party to their lease.
• Never pay a deposit or rent to anyone before you have verified the person and the property yourself. See the Platform & Rental Disclaimer.

• Package names, inclusions, duration, price and any renewal terms will be displayed clearly before you confirm a purchase.
• VAT will be shown where applicable.
• Prices may change for future purchases or renewals; a change will not alter the price of a package you have already paid for during its paid term.
• A confirmation and transaction record will be made available electronically after a successful payment.

This policy applies to advertising fees only and does not limit your rights under the Consumer Protection Act, 68 of 2008 or ECTA.

• Cancellation of a monthly package: you may cancel at any time. Cancellation takes effect at the end of the month already paid for, and the advert stays live until that paid month ends.
• Refunds where a paid feature was not delivered: if an advert you paid for was not published because of a fault on our side, we will republish it for the full paid period or refund that amount within 14 days of confirming the fault.
• Refunds where a listing is removed for breaching these terms: no refund is given for the remaining period.
• Statutory cooling-off: where section 44 of ECTA applies, you may cancel an electronic transaction within seven days without reason or penalty, subject to the exclusions in that section.

• Card payments are processed in South African Rand by Paystack, an independent third-party payment processor.
• Rent Direct Hub never receives or stores your full card number or card security code.
• Paystack's own terms and privacy notice apply to the payment step.
• A paid feature is only activated once the payment is confirmed with the payment processor. Failed or reversed payments may result in the paid feature being suspended.

Rent Direct Hub may issue promotional codes that reduce the price of a qualifying paid listing package, including launch campaigns that may reduce the amount due to R0. A promotional code is a limited marketing offer. It does not create a free listing tier and does not change the fact that Rent Direct Hub is a paid advertising platform.

• Each code is subject to the eligibility criteria, qualifying packages, redemption limit, per-user limit and expiry date stated for that campaign.
• Promotional codes have no cash value, cannot be exchanged, transferred or redeemed for cash, and cannot be applied retrospectively to a completed order.
• Codes may not be combined with another code or offer unless the campaign expressly allows it.
• A redemption slot is only used once a listing order is successfully confirmed.
• Rent Direct Hub may suspend, cancel or reverse a promotional code or redemption where there is misuse, abuse, duplicate accounts, fraud or an error in the offer, subject to applicable law including the Consumer Protection Act, 68 of 2008.
• Where a promotion reduces the amount due to R0, no payment is taken and the listing follows the same review and publication process as a paid listing.
• The number of promotional listings available and the closing date for each campaign are stated with the code when that campaign is published.

Any future rent-collection, payment-splitting or deposit-holding product would be a separate, regulated service. It would require its own written terms, its own consent, its own provider arrangements and its own regulatory and legal review. Until such a product is expressly launched and accepted by you, nothing on this platform should be understood as Rent Direct Hub handling rental money.

Billing and advertising queries can be sent to Rentdirecthub@hmrprop.co.za. Complaints are handled as set out in the Terms & Conditions.