Legal & compliance
Privacy & Data Requests
Use this page to exercise your rights over the personal information Rent Direct Hub holds about you, under the Protection of Personal Information Act, 4 of 2013 (POPIA).
Draft document — not yet legally reviewed
This document is a working draft and has not yet been reviewed by a South African legal or compliance professional. Publishing these pages does not on its own make the business compliant with POPIA, PAIA, ECTA or the CPA.
1. Who to contact
- Information Officer
- Hayden Delport
- Privacy email
- Rentdirecthub@hmrprop.co.za
- Responsible party
- HMR PROPERTY SOLUTIONS (PTY) LTD
The Information Officer is named above; registration with the Information Regulator is in progress ahead of launch.
2. What you can ask for
- Access — a copy of the personal information we hold about you and who it has been shared with.
- Correction or update — fix information that is inaccurate, misleading, outdated or incomplete.
- Deletion or destruction — removal of information we no longer have a lawful reason to keep. Some records must be retained for legal, tax, fraud-prevention or dispute purposes.
- Objection — object to processing based on legitimate interests, on reasonable grounds.
- Withdrawal of consent — withdraw consent you previously gave, without affecting processing already carried out lawfully.
- Marketing opt-out — unsubscribe from direct marketing at any time, free of charge.
- Complaint — raise a concern about how your information has been handled.
3. How to submit a request
- Email Rentdirecthub@hmrprop.co.za with the subject line “POPIA request”.
- Tell us which right you are exercising and what outcome you want.
- Give us the email address and mobile number linked to your Rent Direct Hub activity so we can locate your records.
- Include proof of identity. We verify identity before acting on a request so that nobody else can access your information.
- Requests for access to records held by us may also be made under PAIA — see the PAIA Manual for the formal procedure and fees.
We aim to acknowledge requests within 5 business days and to respond within 30 days, and in any event within the periods required by POPIA and PAIA.
4. Marketing and cookies
- Marketing consent is always optional and separate from accepting our terms. Every marketing message includes an unsubscribe option.
- Optional analytics and marketing cookies stay switched off until you allow them. Change your choice any time using the “Cookie settings” link in the footer, or read the Cookie Policy.
5. If you are not satisfied
Contact the Information Officer first so we can try to resolve the matter. You may also lodge a complaint with the Information Regulator (South Africa): complaints.IR@justice.gov.za (POPIA) or PAIAComplaints@justice.gov.za (PAIA), https://inforegulator.org.za.
Full detail on what we collect and why is in the Privacy Policy.