Legal & compliance
Legal & compliance hub
Everything governing how Rent Direct Hub operates as a South African property marketplace — privacy, cookies, access to information, online business disclosure and the rules of the platform.
Draft document — not yet legally reviewed
This document is a working draft and has not yet been reviewed by a South African legal or compliance professional. Publishing these pages does not on its own make the business compliant with POPIA, PAIA, ECTA or the CPA.
Terms
Website Terms & Conditions
The rules for using Rent Direct Hub: our role as a marketplace, landlord and tenant responsibilities, listings, verification, acceptable use and liability.
ReadPrivacy
Privacy Policy (POPIA)
What personal information we process for landlords, tenants, service providers and visitors, why we process it, who we share it with and your rights under POPIA.
ReadCookies
Cookie Policy & Preferences
Which cookies and similar technologies we use, how consent works, and how to change your cookie choices at any time.
ReadPAIA
PAIA Manual
Our private-body manual under the Promotion of Access to Information Act, 2 of 2000, including how to request access to records.
ReadDisclosure
ECTA Business Disclosure
The business information required by section 43 of the Electronic Communications and Transactions Act, 25 of 2002.
ReadPayments
Payments & Advertising Terms
What landlords and service providers pay us for, and why Rent Direct Hub never receives, holds or transfers rent or rental deposits.
ReadDisclaimer
Platform & Rental Disclaimer
Our role as a direct-owner marketplace rather than an estate agency, and what we do and do not guarantee about users and properties.
ReadData requests
Privacy & Data Requests
How to request access, correction or deletion of your personal information, object to processing, withdraw consent or unsubscribe.
ReadVerification
What does verified mean?
Exactly what Identity Verified, Contact Verified and Property Verified do and do not mean on Rent Direct Hub.
ReadRoles
Platform Role & Responsibility Terms
What Rent Direct Hub supplies as a technology service, and what landlords, tenants, agents and providers remain legally responsible for — area by area.
ReadCPA
Consumer Protection Notice (CPA)
Your rights under the Consumer Protection Act when buying advertising from us: plain terms, cooling-off, cancellation and redress.
ReadDeletion
Account Deletion
How to close your account and delete your information, what must legally be retained, and how long deletion takes.
ReadSecurity
Security & Data Breach Notice
The safeguards protecting your information, how to report a vulnerability, and how we notify you and the Information Regulator of a breach.
ReadComplaints
Complaints
How to complain about a listing, user, billing or privacy issue, and which external bodies you can escalate to.
ReadPricing, payments and refunds
Paid advertising is charged in South African Rand and is displayed inclusive of any applicable amounts before you confirm an order. Card payments are processed by Paystack, an independent third-party payment processor. Rent Direct Hub never receives or stores your full card number or card security code.
Your cookie choices
Optional analytics and marketing cookies stay switched off until you allow them. You can review or withdraw your choice whenever you like.
Document set version 0.2-draft · Last updated 30 August 2026. Questions about these documents can be sent to Rentdirecthub@hmrprop.co.za.