Legal & compliance
PAIA Manual
Manual of a private body prepared in terms of section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA), as amended by the Protection of Personal Information Act, 4 of 2013.
Draft document — not yet legally reviewed
This document is a working draft and has not yet been reviewed by a South African legal or compliance professional. Publishing these pages does not on its own make the business compliant with POPIA, PAIA, ECTA or the CPA.
1. Particulars of the private body
- Legal entity
- HMR PROPERTY SOLUTIONS (PTY) LTD
- Trading as
- Rent Direct Hub
- Legal status
- Private company
- Registration number
- 2026/664675/07
- Head of the private body
- Hayden Delport
- Information Officer
- Hayden Delport
- Rentdirecthub@hmrprop.co.za
- Website
- https://www.rentdirecthub.com
2. Guide by the Information Regulator
A guide on how to use PAIA has been published by the Information Regulator (South Africa) and is available from https://inforegulator.org.za, or by contacting the Regulator at PAIAComplaints@justice.gov.za. The guide explains how to exercise rights of access to information held by public and private bodies.
3. Categories of records held
- Company and statutory records: registration documents, resolutions, licences and tax records.
- Landlord account records: profile details, contact numbers, verification status and verification documents submitted.
- Listing records: property descriptions, addresses, rental amounts, photographs, availability and listing history.
- Enquiry and communication records: tenant enquiries, viewing requests and support correspondence.
- Service provider records: directory listings, service areas and contact details.
- Financial records: invoices and transaction records relating to future paid advertising services.
- Technical records: server, security and error logs; backups.
- Employment and supplier records, where applicable.
4. Records automatically available without a PAIA request
- Published property listings and service-provider directory entries on the website.
- Our Terms & Conditions, Privacy Policy, Cookie Policy, ECTA business disclosure and this manual.
- General marketing material and published guides for landlords and tenants.
- Information a landlord can view about their own account by signing in.
5. Records held in terms of other legislation
Records may also be held under legislation including the Companies Act 71 of 2008, the Income Tax Act 58 of 1962, the Value-Added Tax Act 89 of 1991, the Basic Conditions of Employment Act 75 of 1997, the Electronic Communications and Transactions Act 25 of 2002 and POPIA.
6. Processing of personal information
- Purpose of processing: operating the marketplace, verification, enquiries, support, security and legal compliance.
- Categories of data subjects: landlords, tenants and property seekers, service providers, employees and suppliers.
- Recipients: hosting, cloud, storage and communication providers; verification providers; future payment processors; advisors and regulators where required.
- Cross-border transfers: some providers process information outside South Africa subject to section 72 safeguards.
- Security measures: encrypted connections, hashed passwords, row-level access controls, restricted admin access and logging.
7. How to request access to a record
- Complete the prescribed PAIA Form 2 (request for access to record of private body), available from the Information Regulator's website.
- Send the completed form to the Information Officer by email at the address listed in section 1.
- Provide sufficient detail to identify the record and the form of access required, and proof of identity.
- If you are requesting on behalf of another person, attach written proof of your authority.
- State the right you are seeking to exercise or protect and why the record is required for that right.
- We will respond within 30 days, which may be extended by a further 30 days in the circumstances allowed by PAIA.
8. Fees
A request fee and access fee may be payable at the amounts prescribed in the PAIA Regulations from time to time. Requesters seeking their own personal information do not pay a request fee. We will notify you of any fee payable before processing the request, and access will be provided once payment is received.
9. Grounds for refusal
Access may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA, including the mandatory protection of the privacy of a third party, commercial information of a third party, confidential information, safety of individuals and property, legally privileged records, and our own commercial information such as trade secrets.
10. Remedies
There is no internal appeal against a decision of a private body. A requester who is dissatisfied may lodge a complaint with the Information Regulator (South Africa) at PAIAComplaints@justice.gov.za, or apply to a court with jurisdiction within 180 days of the decision.
11. Availability and review
This manual is available on our website and, on request by email, in PDF form. Version 0.2-draft, last updated 30 August 2026. Next review: Before public launch.